ANALISIS FAKTOR-FAKTOR YANG MEMENGARUHI KEPUASAN KARYAWAN PT “XYZ”
(1) Universitas Kristen Petra
(2) Universitas Kristen Petra
(*) Corresponding Author
Abstract
This study analyzed the factors influencing employee satisfaction at PT “XYZ”, a building materials distribution company in Indonesia. Using a quantitative descriptive approach, the data were analyzed using descriptive analysis and cross-tabulation. Data were collected from 77 respondents through a validated and reliability-tested questionnaire. The results showed employee retention, absenteeism, performance evaluation, productivity, and engagement related to employee satisfaction. High retention rates indicated that satisfied employees stayed longer with the company, while high absenteeism negatively impacted em-ployee satisfaction. Fair performance evaluations and high productivity positively contributed to employee satisfaction. The study recommended enhancing internal communication, team training, time discipline policies, and workload management to improve employee satisfaction.
Penelitian ini bertujuan untuk menganalisis faktor-faktor yang memengaruhi kepuasan karyawan di PT “XYZ”, sebuah perusahaan distribusi bahan bangunan di Indonesia. Menggunakan pendekatan kuantitatif dengan metode deskriptif dan dianalisis menggunakan analisis deskriptif dan tabulasi silang. Data dikumpulkan dari 77 responden melalui angket yang divalidasi dan diujikan reliabilitasnya menggunakan SPSS. Hasil penelitian menunjukkan bahwa tingkat retensi, absensi, evaluasi kinerja, produktivitas, dan keterlibatan karyawan memiliki hubungan yang signifikan dengan kepuasan karyawan. Tingkat retensi yang tinggi menunjukkan bahwa karyawan yang puas cenderung bertahan lebih lama di perusahaan. Sebaliknya, tingkat absensi yang tinggi memiliki dampak negatif terhadap kepuasan karyawan. Evaluasi kinerja yang adil dan produktivitas yang tinggi juga berkontribusi positif terhadap kepuasan karyawan. Studi ini merekomendasikan peningkatan komunikasi internal, pelatihan kerja tim, kebijakan disiplin waktu, dan pengelolaan beban kerja untuk meningkatkan kepuasan karyawan.
Keywords
Full Text:
PDFReferences
Basalamah, M. S. A., & As’ad, A. (2021). The role of work motivation and work environment in improving job satisfaction. Golden Ratio of Human Resource Management, 1(2), 94–103. https://doi.org/10.52970/grhrm.v1i2.54
Brown, M. (2001). Unequal pay, unequal responses? Pay referents and their implications for pay level satisfaction. Journal of Management Studies, 38(6), 879–886. https://doi.org/10.1111/1467-6486.00263
Dodanwala, T. C., Santoso, D. S., & Yukongdi, V. (2023). Examining work role stressors, job satisfaction, job stress, and turnover intention of Sri Lanka’s construction industry. International Journal of Construction Management, 23(15), 2583–2592. https://doi.org/10.1080/15623599. 2022.2080931
Federman, B. (2009). Employee engagement: A roadmap for creating profits, optimizing performance, and increasing loyalty. San Francisco, CA: Jossey-Bass.
Gibson, J. L., Ivancevich, J. M., Donelly, Jr. J. H., & Konopaske, R. (2012). Organizations: Behavior, structure, processes (14th ed.). USA: McGraw-Hill/Irwin.
Harahap, D. S., & Khair, H. (2019). Pengaruh kepemimpinan dan kompensasi terhadap kepuasan kerja melalui motivasi kerja. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(1), 69–88. https://doi.o rg/10.30596/maneggio.v2i1.3404
Herningsih, A., & Purwanti, D. (2020). Pengaruh kompensasi dan beban kerja terhadap kepuasan kerja dengan motivasi kerja sebagai variabel pemoderasi. Jurnal Dimensi, 9(3), 574–597. https://doi.org/10.33373/dms.v9i3.2734
Irabor, I. E., & Okolie, U. C. (2019). A review of employees’ job satisfaction and its affect on their retention. Economic Series, 19(2), 93–114. https://doi.org/10.26458/1924
Lambert, E. G., Hogan, N. L., & Griffin, M. L. (2007). The impact of distributive and procedural justice on correctional staff job stress, job satisfaction, and organizational commitment. Journal of Criminal Justice, 35(6), 644–656. https://doi.org/10.1016/j.jcrimjus.2007.09.001
Locke, E.A. (1969) What is job satisfaction. Organizational Behavior and Human Performance, 4, 309–336. https://doi.org/10.1016/0030-5073(69)90013-0
Malik, M. E., Danish, R. Q., & Munir, Y. (2012). The impact of pay and promotion on job satisfaction: Evidence from higher education institutes of Pakistan. American Journal of Economics, 2(4), 6–9. https://doi.org/10.5923/j.economics.20120001.02
Mugira, A. (2022). Leadership perspective employee satisfaction analysis. Akademik Jurnal Mahasiswa Humanis, 2(3), 127–135. http://dx.doi.org/10.37481/jmh.v2i3.477
Nugraha, P., & Wulansari, A. (2019). Pengaruh kepuasan kerja dan kondisi kesehatan terhadap tingkat absensi di perusahaan manufaktur. Jurnal Manajemen dan Bisnis, 12(2), 45–56.
Permana, A., Aima, M. H., Ariyanto, E., Nurmahdi, A., Sutawidjaya, A. H., & Endri, E. (2021). The effect of compensation and career development on lecturer job satisfaction. Accounting, 7(6), 1287–1292. https://doi.org/10.5267/j.ac.2021.4.011
Priyono. (2019). Manajemen sumber daya manusia. Sidoarjo: Zifatama Publisher.
Rahadian, M. A., & Suwandana, I. G. M. (2017). Pengaruh gaya kepemimpinan dan iklim organisasi terhadap kepuasan kerja karyawan. E-Jurnal Manajemen Unud, 6(6), 2904–2932.
Rahaman, M. A., & Uddin, M. S. (2022). The effect of promotion and job training on job satisfaction of employees: An empirical study of the SME Sector in Bangladesh. Journal of Asian Finance, Economics and Business, 9(2), 255–260. https://doi.org/10.13106/jafeb.2022.vol9. no2. 0255
Robbins, S. P., & Judge, T.A. (2015). Perilaku organisasi. Jakarta: Salemba Empat.
Robbins, S. P., & Judge, T. A. (2019). Organizational behavior (16th ed.). Jakarta: Salemba Empat.
Sageer, A., Rafat, S., & Agarwal, P. (2012). Identification of variables affecting employee satisfaction and their impact on the organization. IOSR Journal of Business and Management, 5(1), 32–39. http://dx.doi.org/10.9790/487X-0513239
Sari, J., & Fuadati, S. R. (2022). Pengaruh gaya kepemimpinan terhadap kinerja: Kepuasan kerja sebagai variabel intervening. JIMBis: Jurnal Ilmu Manajemen dan Bisnis, 1(1), 39–59. https://doi.org/10.24034/jimbis.v1i1.5133
Simahatie, M., & Iba, Z. (2022). Pengaruh gaji, promosi jabatan, dan rekan kerja terhadap kepuasan kerja karyawan PT Bank Rakyat Indonesia (Persero) Tbk, kantor cabang Bireuen. IndOmera, 2(3), 12–20. https://doi.org/10.55178/idm.v2i3.210
Suryati. (2021). Gaya kepemimpinan servant leadership, kepuasan kerja, loyalitas kerja terhadap komitmen organisasional (studi kasus pada kantor BPKAD “Badan Pengelolaan Keuangan dan Aset Daerah) Kabupaten Mappi). Jurnal Manajemen Pendidikan dan Ilmu Sosial, 2(2), 1002–1018.
Sutrisno, E. (2017). Manajemen sumber daya manusia. Jakarta: Prenada Media Group.
Suwatno. (2011). Manajemen SDM. Bandung: Alfabeta
Tentama, F., Rahmawati, P. A., & Muhopilah, P. (2019). The effect and
implications of work stress and workload on job satisfaction. International Journal of Scientific & Technology Research, 8(11), 2498–2502.
Tirta, A. H., & Enrika, A. (2020). Understanding the impact of reward and recognition, work life balance, on employee retention with job satisfaction as mediating variable on millennials in Indonesia. Journal of Business and Retail Management Research (JBRMR), 14(3), 88–98.
Winoto, T. H., Tecoalu, M., & Wijaya, S. (2021). The effect of compensation and supervisor support mediated by job satisfaction on employee retention (Case Study at PT Pradu). Primanomics: Jurnal Ekonomi dan Bisnis, 19(1).
Wirayudha, C. A., & Adnyani, I. G. A. D. (2020). Kompensasi dan pengembangan karir berpengaruh terhadap kepuasan kerja dan retensi karyawan bpr lestari. E-Jurnal Manajemen, 9(5), 1676-1695.
DOI: https://doi.org/10.38076/ideijeb.v5i2.269
Article Metrics
Abstract view : 45 timesPDF - 14 times
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 4.0 International License.