EFIKASI DIRI SEBAGAI MEDIATOR: KOMUNIKASI INTERPERSONAL, KOMPETENSI, DAN ADAPTABILITAS PADA KINERJA PEGAWAI

Erna Siswanti; Meylani Tuti; Efendi Toha

doi:10.38076/rslfa868

Authors

erna siswanti Universitas ASA Indonesia
Meylani Tuti Universitas ASA Indonesia https://orcid.org/0000-0001-7956-018X
Efendi Toha Universitas ASA Indonesia

DOI:

https://doi.org/10.38076/rslfa868

Keywords:

adaptability, Communication, Competence, Employee Performance, Interpersonal communication, self-efficacy

Abstract

Abstract

This study aimed to analyze the role of self-efficacy in the relationship between interpersonal communication, competence, and adaptability toward police personnel performance. Work complexity and operational pressure within police organizations underscored the urgency of understanding the psychological mechanisms underlying employee performance formation. A quantitative approach with an explanatory survey design was applied, involving 332 personnel from the Mobile Brigade Police through purposive sampling, and the data were analyzed
using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings demonstrated that competence and adaptability had a positive and significant effect on self-efficacy. Self-efficacy subsequently had a positive effect on employee performance and also proved to mediate the relationship between competence and adaptability toward performance. In contrast, interpersonal communication showed no significant effect on either self-efficacy or performance, either directly or indirectly through mediation. These findings confirmed that individual capacity alone was not sufficient to produce optimal performance without confidence in one’s ability to complete tasks effectively. This study strengthened the role of self-efficacy as a vital psychological mechanism in highrisk organizations, while also offering new insights that police human resource development needed to go beyond improving technical competence by equally prioritizing the strengthening of personnel self-efficacy.

Author Biography

Efendi Toha, Universitas ASA Indonesia

Saya adalah Akademisi dan praktisi di bidang Manajemen Strategik

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